Chandigarh, India

    • 0

      Chandigarh, India

        Privacy policies

        Privacy Policy

        Effective Date: [Insert Date]
        Last Updated: [Insert Date]

        Welcome to VIE Global ("VIE", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, applications, marketplace, and related services (collectively, the "Services").

        By using VIE Global, you acknowledge that you have read and understood this Privacy Policy.

        1. Information We Collect

        Depending on how you use our Services, we may collect the following information:

        A. Personal Information

        • Full name

        • Email address

        • Phone number

        • Billing and delivery address

        • Account username and password

        • Date of birth or age information where required

        • Profile information

        • Identification or verification information where required for certain services or vendor registration

        B. Order and Transaction Information

        When you place an order, booking, delivery request, appointment, or other transaction, we may collect:

        • Products or services ordered

        • Order details and history

        • Delivery or pickup information

        • Booking and appointment information

        • Payment status

        • Transaction amount and currency

        • Refund and cancellation information

        We do not normally store complete payment-card details on our servers. Payment information may be processed by third-party payment service providers in accordance with their own privacy policies and security requirements.

        C. Location Information

        Where required to provide location-based services, we may collect approximate or precise location information, subject to your device permissions.

        Location information may be used to:

        • Identify available services and vendors

        • Calculate delivery or service availability

        • Facilitate pickup and delivery

        • Improve service recommendations

        • Support service providers in completing an order or appointment

        You may disable location permissions through your device settings, although some features may not function properly.

        D. Device and Technical Information

        We may automatically collect:

        • IP address

        • Browser type

        • Device type

        • Operating system

        • Language preferences

        • Time zone

        • Device identifiers

        • Website activity

        • Pages viewed

        • Search activity

        • Referring URLs

        • Error and diagnostic information

        E. Communications

        If you contact us, we may retain information contained in your communications, including customer support requests, complaints, feedback, and correspondence.

        2. How We Use Your Information

        We may use your information to:

        • Create and manage your account

        • Process orders, bookings, appointments, deliveries, and other requests

        • Connect customers with vendors, service providers, drivers, or other relevant parties

        • Process payments and refunds

        • Provide customer support

        • Verify accounts and vendors

        • Prevent fraud, misuse, and unauthorized activity

        • Communicate with you regarding your orders and account

        • Send service-related notifications

        • Send promotional communications where permitted by applicable law

        • Personalize your experience

        • Improve our website, applications, products, and services

        • Analyze usage and performance

        • Maintain platform security

        • Comply with legal and regulatory obligations

        • Enforce our Terms and Conditions

        3. Cookies and Similar Technologies

        VIE Global may use cookies, pixels, local storage, and similar technologies to:

        • Keep you signed in

        • Remember preferences

        • Maintain shopping carts

        • Understand website usage

        • Improve website performance

        • Personalize content

        • Measure marketing effectiveness

        • Detect fraudulent or suspicious activity

        You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

        4. Sharing of Information

        We may share relevant information with:

        Service Providers and Vendors

        Information necessary to fulfill your order, booking, delivery, appointment, or service request may be shared with the applicable vendor, service provider, driver, or partner.

        Payment Providers

        Transaction information may be shared with payment processors to securely process payments, refunds, and related transactions.

        Technology and Business Partners

        We may use third-party providers for hosting, analytics, communications, customer support, security, authentication, and other operational functions.

        Legal and Regulatory Authorities

        We may disclose information where required by law, regulation, court order, governmental request, or where reasonably necessary to protect our rights, users, property, or safety.

        Business Transfers

        If VIE Global is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction.

        We do not sell your personal information as a commodity.

        5. Vendor Information

        If you register as a vendor or service provider, we may collect additional information necessary to verify and manage your business, including:

        • Business name

        • Business contact details

        • Service/product information

        • Business address

        • Payment information

        • Identification or verification information

        • Licensing or registration information where applicable

        Vendor information may be displayed to customers where necessary to provide marketplace services.

        6. Communications and Marketing

        We may send you service-related communications, including:

        • Order confirmations

        • Booking confirmations

        • Delivery updates

        • Appointment reminders

        • Account notifications

        • Security alerts

        • Customer service communications

        Where legally permitted, we may also send promotional communications.

        You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

        You may continue to receive essential service and transactional communications even after opting out of marketing communications.

        7. Data Security

        We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

        However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

        You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been compromised.

        8. Data Retention

        We retain personal information for as long as reasonably necessary to:

        • Provide our Services

        • Maintain business and transaction records

        • Resolve disputes

        • Prevent fraud and abuse

        • Comply with legal obligations

        • Enforce agreements

        • Protect our legitimate business interests

        When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

        9. Your Privacy Rights

        Depending on your location and applicable law, you may have rights to:

        • Access personal information we hold about you

        • Request correction of inaccurate information

        • Request deletion of certain information

        • Object to or restrict certain processing

        • Withdraw consent where processing is based on consent

        • Request a copy of certain personal information

        • Opt out of certain marketing communications

        To exercise applicable rights, contact us using the details provided below.

        We may need to verify your identity before processing certain requests.

        10. Children's Privacy

        Our Services are not intended for children who are not legally permitted to use the Services under applicable law.

        We do not knowingly collect personal information from children in violation of applicable legal requirements.

        If you believe a child has provided personal information to us improperly, please contact us.

        11. Third-Party Websites and Services

        Our Services may contain links to third-party websites, applications, payment services, vendors, or other platforms.

        We are not responsible for the privacy practices, content, security, or policies of third parties. We recommend reviewing their privacy policies before providing personal information.

        12. International Data Transfers

        Depending on the location of our users, vendors, service providers, and technology infrastructure, personal information may be processed or stored in countries other than the country where you live.

        Where required by applicable law, we will implement appropriate safeguards for international data transfers.

        13. Changes to This Privacy Policy

        We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business practices.

        The updated version will be published on this page with a revised "Last Updated" date.

        Your continued use of our Services after an update means that you acknowledge the revised Privacy Policy, to the extent permitted by law.

        14. Contact Us

        If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

        VIE Global
        Location: [Insert Registered Business Address]
        Email: [Insert Official Privacy Email]
        Phone: [Insert Official Contact Number]
        Website: https://vie.global/

        Last Updated: [Insert Date]